Hiver Ticket

Turn support into a strategic advantage

Support Cases

Track and Resolve Support Cases Efficiently

Feedbacks

Capture Real Insights from Customers

Insightful Dashboard

Understand performance at a glance

Helpcenter articles

Create and Publish Help Articles That Empower

Completely free, no payment required

Early Access Countdown – Ends Sept 30

Be among the first to experience HiverTicket

Join our pilot program and enjoy 6 months free, early features, and direct feedback access.

Launching soon

Your next big tool is almost here. Stay tuned for the official launch!

days

hours

mins

secs

Core Features at a Glance

Discover the key features that make HiverTicket simple, collaborative, and tailored for growing companies

White-Label Ready

Support that looks like your brand with Customized Branding

Run your support hub on yourcompany.hiverticket.com or fully white-label as support.yourcompany.com. Add your logo, and brand voice so the experience is seamless for customers.

Mini-SaaS Experience

One login with transparency for every customer.

It’s a Mini-SaaS experience that ensures your support always feels personal and built just for you. As your business grows, the portal scales effortlessly, supporting more agents, backoffice teams without extra overhead.

Dual Communication

Connect customers and backoffice seamlessly.

Support isn’t just between agent and customer. With HiverTicket, agents can chat with customers in one thread while coordinating privately with backoffice teams in another — keeping workflows efficient and conversations clear.

Dedicated Customer Login

One login with transparency for every customer.

No more blind spots. Customers get their own secure login to view cases, monitor updates, and see exactly where things stand at any time. They get a clear timeline of conversations and resolutions in one place.

Support Case Detail Overview

A role-based view of how support cases are displayed and managed. Explore how agents, reporters, and admins experience the case details page with tailored actions and permissions.

Support Agent View

Customer View

Admin View

Support Cases List

Track and manage every support request with ease — from creation to resolution

A centralized list of all support cases with filters for priority, status, and assignee, enabling quick access and faster resolution

View and manage all open, pending, and resolved cases in one place, designed for clarity and efficiency

Your complete case pipeline — track, filter, and prioritize support requests effortlessly

Customers List

Stay connected with your customers through an organized, searchable directory.

An organized overview of all customers, giving quick access to profiles, contact details, and their support history.

Manage your customer base with a searchable, sortable list — everything you need to know in one place.

From startups to enterprises, track all your customers with role-based access to their details and activity

Seamless App Integrations for Smart Support

Whoever you are, HiverTicket can support you

We empower startups, support teams, and decision-makers to deliver exceptional customer experiences. From managing tickets to streamlining workflows, HiverTicket is here for the big goals and everyday tasks.

Managers

Gain visibility into team performance, track ticket resolution, and build high-performing, happy support teams.

Startups & Founders

Get full insight into customer issues, streamline communication, and stay in control of your customer support operations.

Support Leads

Unify processes, gain valuable analytics, and drive team efficiency with smart automation and reporting tools.

Agents & Teams

Empower your agents with simple, intuitive tools to manage tickets, collaborate effortlessly, and hit response targets.

One platform, two powerful use cases

HiverTicket works for both sides of your business. Use it as a customer support hub to handle queries, complaints, and feedback, or as an internal IT helpdesk where employees can report issues, request services, and track progress — all in one platform.

Feature	Customer Support	IT Helpdesk
Ticket Types	Support Cases from customers (questions, complaints, feedback)	Incidents, Service Requests, Problems, Change Requests
Portal Access	Customers log in to track cases & updates	Employees log in to submit IT requests & incidents
Collaboration	Support Agents + Backoffice Collaborators (Finance, Legal, Tech)	IT Agents + Specialist Teams (Networking, Security, HR Systems)
Categories	Billing, Product, Account, Orders, General Inquiries	Hardware, Software, Access, Network, Security
SLAs	Response & Resolution times by priority (Low → Urgent)	ITIL-style SLAs (P1 Major Outage, P2 High Impact, etc.)
Knowledge Base	Help Center, FAQs, How-to articles for customers	IT Knowledge Base: Password resets, VPN setup, printer install guides
Dual Communication	Customer ↔ Agent + Agent ↔ Backoffice	Employee ↔ IT Agent + IT Agent ↔ Specialist IT Teams
Transparency	Customers track case status (Submitted → In Progress → Resolved)	Employees track request/incident status (Open → Assigned → Closed)
Branding	White-label portals on support.company.com	Company-branded IT Helpdesk portal for employees

Ticket Types

Customer Support

Support cases from customers (questions, complaints, feedback)

IT Helpdesk

Incidents, Service Requests, Problems, Change Requests

Portal Access

Customer Support

Customers log in to track cases & updates

IT Helpdesk

Employees log in to submit IT requests & incidents

Collaboration

Customer Support

Support agents + backoffice collaborators

IT Helpdesk

IT agents + specialist teams