01
Ask HiverTicket AI
Give instant, contextual answers using the knowledge already published in your Help Center.
Reduce repetitive questions before they become tickets.
Turn every website visit into a clear path to help
HiverTicket gives customers one beautifully simple widget to ask AI, talk to your team, or create a support case — while every conversation stays connected to your support operation.
No credit card Launch in days Your brand, your domain
One widget. Three ways to help.
AI · Human chat · Quick case
A better first response
Let customers choose how they want to be helped
The new HiverTicket widget meets customers in the moment, resolves the simple questions immediately, and creates a clean handoff when your team is needed.
02
Chat with a person
Move naturally from self-service to a real support conversation while keeping the customer context intact.
Make every handoff feel personal, not repetitive.
03
Create a support case
Let customers record a structured request in a few clicks and follow its progress from their secure portal.
Turn every issue into accountable, trackable work.
Three connected systems—with AI at the front door
HiverTicket connects AI-assisted answers and human support with three core systems: Customer Support to resolve cases, a Help Center to reduce repeat questions, and Uptime to keep customers informed during incidents.
Customer Support
Resolve cases faster
Move from AI answers to human chat or a structured case, then manage every request from one shared support workspace.
AI-assisted answers, human chat, and shared case inbox
Priorities, tags, ownership, and SLAs
Internal notes, @mentions, and backoffice collaboration
Reporting, analytics, and real-time ticket updates
Help Center
Reduce repeat questions
Publish a polished Help Center customers can search before they submit a ticket, with content that stays connected to support workflows.
Custom homepage with your branding
FAQs and knowledge base articles
Search-first Help Center experience
Bring your own domain and dedicated customer portal
Uptime
Keep customers informed
Monitor critical services, detect incidents early, and communicate status clearly across public pages and team alerts.
Endpoint monitoring and scheduled checks
Public uptime pages and status pages
Alerts for Slack, Telegram, and Microsoft Teams
Response-time tracking and SSL checks
Why teams choose HiverTicket
Once the core workflow is in place, HiverTicket adds the operational details that make support feel modern, branded, and easy to trust.
White-label ready
Run your portal on yourcompany.hiverticket.com or your own domain for a seamless branded experience.
Dedicated customer login
Give every customer a secure place to create cases, track updates, and review their conversation history.
Dual communication
Keep customer-facing replies and private backoffice coordination connected to the same case without confusion.
Admin control and visibility
Support leads get role-aware oversight, customer context, and the controls needed to run support cleanly at scale.
Beyond the widget
A complete support operation behind every conversation
From the first customer question to the final resolution, HiverTicket gives teams the context, control, and communication tools to deliver dependable support.
See the whole operation
Track case volume, team workload, resolution performance, customer satisfaction, and widget activity from one dashboard.
Run a clean case workflow
Prioritize, assign, filter, and resolve every request with customer context and team ownership always visible.
Communicate incidents clearly
Publish branded status pages so customers know what is happening before support queues fill up.
Keep every workspace protected
Control registration, strengthen forms with reCAPTCHA, block risky domains, and configure role-aware access.
Seamless App Integrations for Smart Support
Connect support operations with the AI, communication, task tracking, file sharing, and security tools your team already uses.
Built to fit your existing workflow
Keep conversations, tasks, and customer context connected instead of switching between disconnected tools.
More integrations added regularly
Whoever you are, HiverTicket can support you
We empower startups, support teams, and decision-makers to deliver exceptional customer experiences. From managing tickets to streamlining workflows, HiverTicket is here for the big goals and everyday tasks.
Managers
Gain visibility into team performance, track ticket resolution, and build high-performing, happy support teams.
Startups & Founders
Get full insight into customer issues, streamline communication, and stay in control of your customer support operations.
Support Leads
Unify processes, gain valuable analytics, and drive team efficiency with smart automation and reporting tools.
Agents & Teams
Empower your agents with simple, intuitive tools to manage tickets, collaborate effortlessly, and hit response targets.
Everything you want to know before signing up
A quick walkthrough of the questions most teams ask before they switch their support workflow to HiverTicket.
Both — and that's one of the things that makes HiverTicket different. You can use it as an external customer support hub where your customers submit queries, complaints, and feedback, or as an internal IT helpdesk where employees report issues and track service requests. Many teams use it for both simultaneously, since each portal is configured independently with its own categories, workflows, and branding.
Try HiverTicket free for 14 days. No card. No commitment.
Launch a branded customer support portal, coordinate privately with internal teams, and give customers real-time visibility without messy email chains.
Branded support portal with customer login
Private backoffice collaboration on every case
Help center, dashboards, and case tracking in one place