HiverTicket release notes, made simple.

HiverTicket brings AI and human support together for faster, more seamless customer service.

✨ What’s New

• 🤖 Ask Misha AI: Answer questions, start a human chat, or create a support case directly.

• 🤝 AI + Human Chat: AI and support agents work together in one continuous conversation.

• 📝 AI Content Creation: Generate helpful knowledge-base articles and FAQs.

• 🎫 Chat-to-Case: Convert AI or human chats into trackable support cases.

• 🛟 Smart Fallback: Escalate unresolved AI conversations to a human agent or support case.

• 💰 AI Budget Controls: Set usage limits and keep AI costs under control.

• 📊 Conversation Insights: Monitor and continuously improve AI and human chats.

• 🎨 Improved UI: Enjoy a cleaner, faster, and more intuitive support experience.

One platform. AI assistance, human expertise, and faster resolutions. 🌟

✨ Highlights

• 📥 Introduced Secure Customer Import, allowing companies to safely migrate their existing customer database into HiverTicket.

• 📤 Added Data Export functionality, enabling companies to export Customers, Cases, and Help Center content for backups, reporting, or migration to other platforms.

• 📧 Improved Onboarding and Announcement Email Templates for more professional and consistent customer communication.

• 📋 Added One-Click Copy functionality across important areas of the application, making it quick and easy to copy IDs, links, email addresses, API keys, and other frequently used information.

• ⚡ Enhanced the User Interface with usability improvements for a smoother and more intuitive experience.

• 🛠️ Included additional bug fixes, performance optimizations, and overall platform stability improvements.

✨ Highlights

• 📡 Introduced Uptime Monitoring in HiverTicket, allowing teams to monitor public endpoints such as websites, servers, and API services.

• 🚨 Added alerting support so teams can be notified when downtime or service interruptions are detected.

• 🛍️ Launched the new App Store, where companies can choose the services they need, including HiverTicket, Help Center, Uptime, or bundled packages.

• 🌐 Published the Uptime Status Page to provide a clear public view of service availability and incident visibility.

• ⚡ Improved UI response time for a faster and smoother product experience.

• 🛠️ Included additional bug fixes and minor stability improvements across the application.

✨ Highlights in v1.6.0

We are excited to introduce HiverTicket v1.6.0 with powerful improvements focused on analytics, integrations, customer onboarding, and platform security.

🔐 Security & Stability Improvements

• Improved overall platform stability and reliability

• Enhanced internal security handling and validation

• Added domain security verification during customer registration

• Multiple bug fixes and backend optimization improvements

🔗 New & Improved Integrations

• Expanded integration support for Google Analytics

• Improved Jira synchronization and workflow handling

• Better Slack integration for notifications and team collaboration

📊 Analytics Dashboard

• Added a new analytics dashboard for smarter reporting

• Improved visibility into ticket performance and support activities

• Better reporting experience for teams and administrators

🎨 UI & Customer Experience

• Improved customer portal UI and overall user experience

• Cleaner navigation and better usability across the platform

• Enhanced onboarding flow with guided company setup and tours

🚀 Continuous Improvements

We continue improving HiverTicket to provide a modern, secure, and scalable customer support platform for teams of all sizes.

Highlights 🚀

• Refreshed the homepage with dynamic company contact information and improved banner presentation.

• Improved accessibility and expanded security enhancements across the platform.

• Introduced role-based dashboards for Admins, Agents, Owners, and Back Office teams.

• Added multiple UI refinements and stability improvements for a smoother overall experience.

Highlights 🚀🔥

• Added German language support to make HiverTicket more accessible for German-speaking users.

• Improved the onboarding flow to help new users get started more easily.

• Refined onboarding-related interactions and usability for a smoother setup experience.

• Included additional fixes and adjustments to support a more consistent user journey.

Included in this hotfix 🛠️

• Fixed search behavior in the My Cases view for more reliable results.

• Simplified the Request Type and Priority dropdowns by removing dynamic icons and colors for a more consistent experience.

• Added a search bar and filters to the mobile view of the My Cases page.

• Resolved an issue where previously viewed cases were not shown correctly after performing a new search.

• Fixed a profile picture upload issue affecting customer accounts.

• Improved validation messages and input handling on the login page.

• Resolved a case timeline issue on the My Cases detail page.

Highlights 🎉 ✨

• Fixed an issue where the uploaded company logo was not displayed correctly on the login page.

• Added search functionality to category pages so users can find articles within a category more easily.

• Improved search across public knowledge base pages to make articles and categories easier to discover.

• Resolved an issue where general support desk settings could be removed after saving.

• Added account lock protection after repeated failed login attempts to strengthen security.

• Integrated the company owner dashboard with the required backend and UI updates.

• Included several smaller bug fixes and stability improvements across the application.

Highlights 🚀

• Added a Login button to the navigation bar for quicker access.

• Introduced filter options on the Archives page to make browsing and search easier.

• Redesigned the FAQ section for better readability and a cleaner user experience.

• Improved scrolling behavior across data tables for smoother navigation.

• Added summary cards across relevant pages to surface key information more clearly.

• Fixed an issue that could cause support case creation to be submitted twice.

• Resolved login issues affecting unverified customer accounts.

Included in this hotfix 🔥

• Improved validation in profile settings to make updates more reliable.

• Added upload progress indicators for image uploads, giving users clearer feedback during upload.

• Improved loading and validation behavior on the MFA login page for a smoother sign-in experience.

• Fixed an issue that could cause a support case to be submitted twice.

• Resolved a case timeline issue to improve case tracking consistency.

What’s improved 🚀

• Improved dashboard loading for a faster and more reliable experience.

• Added automatic redirection after customer registration to make onboarding smoother.

• Refined the company onboarding page for better usability and clearer navigation.

• Fixed several minor UI issues to improve consistency across the application.