Your AI provider
Configure your own OpenAI or Gemini model instead of depending on a fixed shared model.
AI customer support
Use your own AI model with the knowledge your customers need
Connect your own OpenAI or Gemini model to HiverTicket, crawl your website for company knowledge, and give customers more accurate answers through an AI chatbot. Agents can join live conversations when a person is needed.
AI answers grounded in your business
Knowledge from your website
Crawl approved website content and use it to ground answers in your products, policies, and documentation.
AI and human conversations
Answer common questions through the chatbot and let a support agent continue the live conversation when needed.
From company knowledge to useful customer answers
STEP 1
Connect
Add your OpenAI or Gemini configuration and choose how the AI assistant should behave.
STEP 2
Build knowledge
Crawl your website, review indexed sources, and generate draft FAQs or articles from useful content.
STEP 3
Support
Publish the chatbot, answer with company context, and move the conversation to a live agent when appropriate.
Put AI to work across the support journey
- AI answers for repetitive customer questions
- Live-chat assistance and human handoff
- Website crawling for support knowledge
- Draft FAQ and help-article generation
Explore related solutions
Frequently asked questions
Can we use our own AI model?
Yes. HiverTicket lets you configure your own OpenAI or Gemini provider and model.
How does the AI learn about our business?
You can crawl approved website sources and build a reviewed knowledge base that grounds answers in your company content.
Can HiverTicket generate FAQs and articles?
Yes. Crawled content can be used to prepare draft FAQs and help articles for your team to review before publishing.
Can a human agent take over?
Yes. Customers can move from AI answers into a live conversation with a support agent when human help is needed.
HiverTicket
Connect your own OpenAI or Gemini model, ground it in your company knowledge, answer customers by chatbot, and support live agent conversations.